This page addresses frequently asked questions. Please feel free to send us an email if you don’t see the answer to any questions you may have.
Q: What is a USB Collar ID?
USB Collar ID is an advance ID tag for any size animal. It comes with an advanced software that auto starts when you plug into your pc or mac, and the best part… Its plug and play and easy to use. Just fill in the forms for each category and save, it’s that simple! The USB Collar ID is very distinguishable, it actually says its a USB! This is the easiest and best alternative to a microchip. Microchips are expensive and not everyone can read them – our USB Collar ID can be read by anyone with a pc or mac. It’s water proof and shock proof, so no need to worry we’ve got it covered! By the way…. There is even a cool photo album where you can store your pets pics
Q: Why does my pet need a USB Collar ID?
Every pet should carry a pet ID Tag. It for their safety however, having a USB Collar ID give them even more protection. Our advanced software gives pet owners, rescuers, Vet’s, Kennels, and pet sitters all the information they need regarding your pets. Example: Your pet is with a new sitter, the USB Collar ID will provide them with a myriad of information that will help the sitter know what aggravates your pet, the type of meds he or she takes and at what time, contact information and emergency contact information. The more informed someone is about your pet, the better they will be treated and handled… it amazing and amazing for your pets!
Q: My pet travels from time to time, does your software provide travel information?
Absolutely! The USB Collar ID provides full itinerary information regarding your pets travel i.e. airline information, departure and arrival info, layovers to and from, contact information in visiting countries and much much more!
Q: What happens if I lose or the USB Collar ID gets damaged?
No Problem! Our advanced software comes with a handy backup tool. All your data entered on the USB Collar ID can be saved anywhere on your PC/Mac or even another USB, just for safe keeping. If your USB Collar ID gets damaged, simply order another and with the “RESTORE” tool easily import the file containing your pets information and you’re ready to go… simple, easy and fun!
Q: I received my USB Collar ID and when I plug it to my pc it doesn’t automatically run, is there a problem with the software?
This is generally caused by your pc not having the auto execute function turned on. This is not an issue, simply go to the USB Collar ID on your “My Computer” or “Computer” using your start button. Double click on the USB drive called “USB Collar ID”, in the drive you will see a file called USB Collar ID, double click and voilà… you are good to go.
Q: When I click save or backup the software asks me to overwrite, is this ok to do?
Definitely! Not to worry about overwriting, the software will always ask to overwrite when new data has been entered, just agree and you’ll be fine.
Q: I lost all my info on my USB Collar ID how do I restore?
On the main menu of the software, select the restore button, a popup window will display, point to where you created the backup file and select that file, click ok and the software will restore all data saved on that file. All of your data will be available again on your USB Collar ID software.
Q: I lost my backup file and my USB Collar ID software is completely blank, can I get it back from your company?
Unfortunately we do not keep or store any files you create, thus if you lost your backup file and your USB Collar ID is blank, you will have to start filling in all the information again and make a backup of the data.
Q I get a flash error or a message stating which application do I want to use to open this file?
The USB Collar ID software was built on Adobe Flash, therefore please be sure to have the latest Adobe flash application installed. Its free and can be downloaded on the Adobe Flash site. http://get.adobe.com/flashplayer/
Q If I have more questions or concerns about my USB Collar ID who can I contact?